Hello again peps! It's been a long time since I posted and I'm back!!!
Here is the short of things ... Since I've posted last I have a new supervisor and manager - both from hell! One drive the other to an extreme. It appears that the manager has noting better to do than to micromanage us and nit-pick EVERYTHING we do.
Just to give a small example, misspelled words - one of her pet peeves. Sure, we can use spell check but when you're under pressure to work and the program we use ... well the spell check works only half the time. I have even mentioned my supervisor - the programmers still haven't fixed it for 2 months. NOW we are told that we can be disciplined for misspelled words. Granted I am not the best speller but I do miss some of the words every once in a while.
The thing is that this over-rides any type of customer service that we provide - so screw the customer - they can just wait while I make sure I check my spelling ...
Then our manager tells us that we should be more like the call center in India! I ask when was she in India? And when is she moving there? F'K - I live in the USA - NOT India!
So now we are moving our desks (small cube) to a phone-bank with us lined up in a row!
We are becoming a sweat-shop! I don't know if our manager is setting herself for failure or what. At this point, everyone in our department is looking to leave - expect a 100% turnover! Boy! THAT would look good on her resume! But I guess you have to care in the first place and no one cares!