Friday, right before lunch a call came into me. I said my intro and then the voice on the other end just started speaking in tongues. I was getting ready to ask him if he would like a Spanish rep, (although I was not quite sure if that was his language) when he started speaking perfect English:
"There are people out here digging on my lawn all the way up to my house. They are not supposed to be here. They are not the same sewer trucks that were her yesterday. These are the same trucks that were reported stolen to the county. This is a conspiracy, I have written Washington DC about this and I am suing the county"
I got the attention of my teamleader who sits right in front of me. She logged in to my phone to listen. I broke in to his ramblings, trying to contain my laughter. "I'm sorry sir, you have the wrong number." I explained to him who were are and what we do. I then asked him if he took his meds this morning how I could help him.
He yelled, "I already told you how you can help me, you need to call in somebody rich to come get me. This is a conspiracy". I replied, "Sir if you feel like your life is in danger, you need to hang up with me and call 911"
"I told you this was a conspiracy, the cops are in on it too, that's why I can't call them. I explained again that there was nothing I could do to help him. He mumbled something in tongues and hung up the phone.
While I was at lunch, he called back. He got a male representative who reminds me of "The Stapler Guy" from Office Space
So "Milton" answers the phone, and the same guy just starts spewing weights of the trucks and numbers. Milton explained again who we are and what we do. The guy said, "Yes I know who you are I OWN this company." Then he hung up. Next, he calls back and gets the girl that sits right next to Milton. She, too explains that he has the wrong number. When he starts cussing her out, she said "Sir, you do not have to be so inappropriate" My team leader IM'd her and told her to transfer the call to her.
When she did, he starts cussing, my TL out as well. She copied down down his number before he hung up and had our tech guy block his number.
It is quite obvious the guy was mentally ill. I don't think THAT in of itself is funny. I am not making light of mental illness. But the conversation was too hilarious not to share.